Clinic Policies

Can I bring someone with me to my appointment? . . .

You are encouraged to ask lots of questions until you get the answers you need. If you are comfortable, please bring someone along to your visit to help listen and ask questions.

Is the information I reveal to clinic staff confidential? . . .

Yes. All information is confidential. Exceptions to this confidentiality include disclosure by you regarding intention to harm yourself or others. Your record and the information contained within it will not be disclosed to others unless you direct us to do so or unless the law authorizes or compels us to do so.

Are there risks to the treatment? What are the benefits?. . .

Each procedure and/or treatment carries with it both risks and benefits. There
may be additional or alternative treatments available. You are encouraged to ask questions if you would like additional information. Although your plan will be thoroughly researched and will be customized to your unique health status and your personal goals, no guarantees can be assured regarding the outcomes of treatment(s) or procedure(s).

What is your cancellation policy? . . .

When you call and schedule an appointment, time is reserved especially for you and no one else. Since the appointments are much longer than standard office visits, cancellations are significant interruptions to the Clinic. Thus, a minimum of 5 calendar days’ notice is required for cancellations of new Functional medicine patient visits and 3 days’ notice for existing patients. There is a $400 deposit for new functional medicine patients, which will be refunded only if the appointment is cancelled with more than 5 calendar days’ notice. We also require that all new patients complete and return their new patient paperwork no later than 3 days prior to your appointment. If the new patient paperwork is not received, we will reschedule the appointment and cancellation fees will be applied.

What is your No-Show policy? . . .

We charge For 100% Of your office visit for “no-shows” or late cancellations.

Are laboratory costs included? . . .

Our clinic frequently orders specialty testing on your behalf, but we do not provide testing services ourselves. Lab services are billed by the service provider and are usually an out-of-pocket expense. Occasionally, there is some insurance coverage. We will guide you through identifying the costs associated with your testing.

Do you provide services on the phone or using video? . . .

Yes. All of the clinic’s health professionals can provide consultation or coaching services over the phone or with video. However, in order to establish a doctor/patient relationship with us, you must see us at the clinic at least once per year.

What if I can’t come to the office for an in person appointment at least once per year? . . .

We can still provide services to you virtually, but our relationship will not be considered a doctor/patient relationship. Instead, our communications with you will be for educational purposes only. These services consist of information and suggestions that are intended to assist you and your health care provider in using natural means to support your health. These services are not intended to serve as a medical diagnosis or treatment of any kind.

What is the best way to get my questions answered? . . .

We encourage patients to come to their appointments prepared with questions. All patients have access to a health coach who will proactively call to follow-up on treatment plan, assist with implementing planned changes and serve as a single point of contact with the clinic. You can also call the clinic at (952) 215-3767 or send us a message through your patient portal with questions regarding your treatment plan. If there is need for longer discussion regarding new symptoms or new concerns, then we recommend you schedule an additional follow-up appointment or phone consultation with your provider or health coach. Questions that require longer than a 5-minute responses fit this scenario. Additionally, if it has been longer than 8 weeks since your last appointment or phone consultation, please schedule an appointment or phone consultation rather than sending a message.

How do I contact you for emergencies or after-hours care? . . .

Our providers are not available on a 24-hour basis. Therefore, you must have a primary care doctor with whom you can consult in the event of an emergency or urgent problem. If you have a serious health problem that requires immediate attention, you should call your primary care doctors, call 911, or have someone take you to the nearest hospital emergency room. If you notice an adverse effect from one of the components of your health plan, you should discontinue it immediately and either call the clinic at (952) 215-3767 or send a message to the clinic through the patient portal.

What forms of payment do you accept? . . .

We accept cash, checks, credit cards, FSA and HSA cards.

Do you accept insurance? . . .

We do not accept insurance, nor do we bill insurance or prepare HCFA forms for you. However, we will furnish you with an itemized bill for self-submission if you are seen in the clinic.

Do you accept Medicare? . . .

We do not accept Medicare in our office. All services are self-pay. Please message us through the patient portal or email us at clinicbilling@hollandcenter.com for any questions regarding billing.